The lack of basic common sense and the inability and unwillingness for their own mistake to accommodate a customer is astonishing. Air travel is a crap shoot, if everything goes right great.O Really wrote: ↑Sun Aug 06, 2023 10:52 amLiteral, real-life 5-minute solution: "Chicago baggage, this is Phred" "Hey Phred, this is Don in Denver. Could you look to see if there's a large black bag with purple stripes and a long net thingy sticking out of it over by baggage return" "There is? great. send it to us. Thanks"GoCubsGo wrote: ↑Sun Aug 06, 2023 9:37 amIt honestly amazes me that planes don't fall out of the sky every day. The incompetence and bureaucracy is staggering.
The airline said her bag was lost, but her tracker said otherwise. So she flew to get it
But would they do it? Nooooo!
Personal disclaimer: I did a lot of work for some airlines back in the day, and on advisory requests as recently as last year, and they've every bit as screwed up as you think/are afraid they are. If there are If there is more than one way to do something, they'll take the most complicated way every time.
If something goes wrong the customer is 100% screwed.
Hard to believe someone wrote this with a straight face.
When a traveler is stuck, the first thing to do is to speak with someone from the airline they booked their travel with, according to the U.S. Department of Transportation. In several instances, customer service representatives for airlines can issue food and hotel vouchers for stranded passengers and resolve other issues like baggage logistics.
https://www.nytimes.com/2022/12/28/us/a ... tions.html